Terms & Conditions

Welcome to MusicalSong Ltd. These Terms & Conditions govern your use of our website, purchase of our products, and your relationship with us as a customer. By accessing our website or making a purchase, you agree to be bound by these terms.

Last Updated: 1 January 2026

Effective Date: 1 January 2026

1. Information About Us

MusicalSong Ltd is a company registered in England and Wales with the following details:

2. Interpretation and Definitions

In these Terms & Conditions, the following definitions apply:

3. Use of Website

By accessing and using our website, you agree to:

• Use the website for lawful purposes only
• Not attempt to gain unauthorised access to our systems
• Not use automated tools to scrape or harvest data
• Not interfere with the proper working of the website
• Not post or transmit malicious or harmful content
• Respect the intellectual property rights of others

We reserve the right to suspend or terminate access to our website for users who violate these terms.

4. Product Information and Availability

We make every effort to ensure that product information on our website is accurate and up-to-date. However:

• Product colours may vary slightly due to monitor settings
• We reserve the right to modify product specifications without notice
• Product availability is subject to stock levels
• We may limit quantities purchased per customer
• Prices are subject to change without notice

If we are unable to fulfil your order due to product unavailability, we will contact you promptly to offer alternatives or a full refund.

5. Pricing and Payment

Product Prices

All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. Prices do not include delivery charges, which are calculated at checkout.

Payment Methods

We accept the following payment methods:

• Debit and credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay and Google Pay
• Bank transfer for orders over £500

Payment Security

All payment transactions are processed securely by reputable third-party payment providers. We do not store or have access to your full payment card details.

Price Errors

If we discover a pricing error on our website, we will contact you to confirm the correct price before processing your order. You have the right to cancel if you do not wish to proceed at the corrected price.

6. Ordering Process

Order Placement

To place an order, you must:

• Be at least 18 years of age
• Provide accurate and complete information
• Have a valid payment method
• Provide a valid delivery address in the UK

Order Confirmation

When you place an order, we will send you an email confirmation. This email does not constitute acceptance of your order. We accept your order when we dispatch the goods.

Order Cancellation

You may cancel your order at any time before we dispatch the goods by contacting us at [email protected] or calling +44 20 7946 0958.

7. Delivery

Delivery Times

Delivery Address

We deliver to all addresses within the United Kingdom. We do not currently deliver to PO boxes or international addresses.

Risk and Title

Risk in the goods passes to you upon delivery. Title to the goods passes to you when we receive full payment.

Delivery Issues

If your order is damaged in transit or does not arrive, please contact us within 7 days of the expected delivery date.

8. Your Right to Cancel

Consumer Rights

As a consumer, you have the right to cancel your order within 14 days of receiving the goods without giving any reason.

Cancellation Process

To exercise your right to cancel:

• Notify us in writing of your decision to cancel
• Include your order number and contact details
• Return the goods in their original condition
• Return within 14 days of cancellation

Refunds

We will process your refund within 14 days of receiving the returned goods. We will refund the cost of the goods and standard delivery. Return shipping costs are your responsibility unless the goods are faulty.

Exclusions

The right to cancel does not apply to:

• Goods that have been used or damaged
• Goods with broken seals for hygiene reasons
• Customised or personalised items
• Perishable goods (essential oils once opened)

9. Returns and Refunds

Return Policy

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you may return it within 30 days of delivery.

Return Conditions

Goods must be:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase
• Returned with a completed returns form

Return Process

1. Contact us to request a returns authorisation
2. Pack the item securely in original packaging
3. Include the returns form and proof of purchase
4. Send to our returns address using a tracked service

Refund Processing

Refunds are processed within 14 days of receiving the returned item. Refunds are issued to the original payment method.

10. Product Warranty

Warranty Coverage

All MusicalSong products come with a 1-year manufacturer's warranty covering defects in materials and workmanship under normal use.

Warranty Claims

To make a warranty claim:

• Contact us within the warranty period
• Provide proof of purchase
• Describe the defect in detail
• Provide photos if requested

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Damage from misuse or accidents
• Improper maintenance or cleaning
• Modifications or repairs by unauthorised persons
• Damage from power surges or electrical issues

11. Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is owned by MusicalSong Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content
• Use our trademarks without permission
• Modify or create derivative works
• Use our content for commercial purposes

12. Limitation of Liability

General Limitation

Our liability to you for any loss or damage arising from your use of our website or products is limited to the purchase price of the goods in question.

Excluded Losses

We are not liable for:

• Indirect or consequential loss
• Loss of profit or revenue
• Loss of business or opportunity
• Data loss or corruption

Nothing in these terms affects your statutory rights as a consumer.

13. Force Majeure

We are not liable for any failure to perform our obligations if such failure is due to events beyond our reasonable control, including:

• Natural disasters or extreme weather
• War, terrorism, or civil unrest

Government actions or regulations

• Strikes, labour disputes, or industrial action
• Power failures or utility interruptions
• Supplier or delivery service failures

14. Privacy and Data Protection

Your privacy is important to us. How we collect, use, and protect your personal information is described in our Privacy Policy, which forms part of these terms.

By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy.

15. Complaints Procedure

If you have a complaint about our products or services, please follow this procedure:

1. Contact Customer Service: Email [email protected] or call +44 20 7946 0958
2. Provide Details: Include your order number and full details of your complaint
3. Allow Investigation: We will investigate and respond within 14 days
4. Escalation: If unsatisfied, request escalation to a manager

If we cannot resolve your complaint, you may contact the Alternative Dispute Resolution service or seek legal advice.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. When we make changes, we will:

• Post the updated terms on our website
• Update the "Last Updated" date
• Notify customers of significant changes

Your continued use of our website after changes indicates acceptance of the updated terms.

17. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

As a consumer, you may also have protection under laws in your country of residence.

19. Contact Information

If you have any questions about these Terms & Conditions, please contact us: