Contact MusicalSong
We're here to help with your wellness journey
Whether you have questions about our products, need assistance with your order, or simply want to share your MusicalSong experience, our dedicated customer care team is ready to help. We pride ourselves on providing exceptional support to ensure you get the most from your essential oil diffuser.
Our London-based customer service team is available Monday through Friday, 9am to 5pm GMT. We typically respond to all enquiries within 24 hours during business days.
Get in Touch
Choose the most convenient way to reach us. We're committed to providing prompt and helpful responses to all your questions and concerns.
Email Support
For general enquiries, product questions, or order assistance
[email protected]Response within 24 hours
Visit Our Office
For product demonstrations or in-person support
71-75 Shelton StreetCovent Garden, London
WC2H 9JQ, United Kingdom
By appointment only
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. Please provide as much detail as possible to help us assist you better.
Frequently Asked Questions
Before reaching out, you might find the answer to your question in our frequently asked questions below. This can help you get the information you need quickly.
How do I clean my Stone Diffuser?
Regular cleaning is simple: rinse the water reservoir with warm water after each use. For deep cleaning, mix equal parts white vinegar and water, run for 5 minutes, then rinse thoroughly. We recommend deep cleaning monthly.
What's the warranty on MusicalSong products?
All our diffusers come with a 1-year manufacturer's warranty covering defects in materials and workmanship. Extended warranty options are available at checkout.
How long does delivery take?
Standard UK delivery typically takes 3-5 business days. Express delivery (1-2 business days) is available for an additional fee. International shipping times vary by location.
Can I return my diffuser if I'm not satisfied?
Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, return it in its original condition for a full refund.
Which essential oils do you recommend?
We recommend using 100% pure, therapeutic-grade essential oils. Popular choices include lavender for relaxation, peppermint for focus, and eucalyptus for respiratory support.
Support Hours & Response Times
We understand that timely support is important. Here's what you can expect when contacting us:
Email Support
Available: 24/7 (responses during business hours)
Response Time: Within 24 hours on business days
Best for: Detailed enquiries, order issues, technical support
Phone Support
Available: Monday-Friday, 9am-5pm GMT
Wait Time: Typically less than 2 minutes
Best for: Urgent enquiries, immediate assistance
Live Chat
Available: Monday-Friday, 10am-4pm GMT
Response Time: Instant during operating hours
Best for: Quick questions, product guidance
Product Support Resources
Looking for specific help with your MusicalSong product? We have comprehensive resources available to help you get the most from your diffuser.
User Manuals
Detailed setup instructions and troubleshooting guides for all our products
Download ManualsVideo Tutorials
Step-by-step video guides for setup, cleaning, and getting the most from your diffuser
Watch VideosEssential Oil Guide
Comprehensive guide to essential oils, blending, and therapeutic benefits
View GuideBusiness & Partnership Enquiries
Interested in partnering with MusicalSong or stocking our products? We'd love to hear from you.
Wholesale & Retail
For retailers interested in stocking MusicalSong products in your store or online shop.
[email protected]Corporate Wellness
For businesses looking to enhance workplace wellness with our diffusers and essential oils.
[email protected]Media & Press
For media enquiries, product reviews, and partnership opportunities.
[email protected]Visit Our Showroom
Experience MusicalSong products in person at our London showroom. Test our diffusers, explore essential oil blends, and get personalized recommendations from our wellness experts.
Covent Garden Showroom
71-75 Shelton StreetCovent Garden, London
WC2H 9JQ, United Kingdom
Opening Hours:
- Monday - Friday: 10am - 6pm
- Saturday: 11am - 5pm
- Sunday: Closed
By Appointment: For personalised consultations, we recommend booking an appointment to ensure dedicated time with our wellness experts.
What to Expect
- Hands-on product demonstrations
- Essential oil blending consultations
- Expert wellness advice
- Exclusive showroom offers
- Complimentary tea and aromatherapy experience
Book Your Visit
Schedule a personalised consultation and discover the perfect MusicalSong products for your wellness journey.
Book Appointment